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It is revolutionising supply chain management and has enormous potential for manufacturing, retail and service operations. Electronic commerce (e-commerce) is the most promising application of information technology witnessed in recent years. Recently, more and more companies have started to use web operations. It is responsible for collecting various inputs and converting them into desired outputs through operations. In order to manage the activities directly linked with the manufacturing of products (and consequently with the packaging system), the OM discipline is defined. Packaging concerns all activities of a company: from the purchasing of raw materials to the production and sale of finished products, and during transport and distribution. shape, materials, transport, etc.) in order to improve the performance of companies and minimize their costs. It is necessary to analyse the packages’ characteristics (e.g. In recent years, companies have started to consider packaging as a critical issue. All products moved are contained in packages and for this reason the analysis of the physical logistics flows and the role of packaging is a very important issue for the definition and design of manufacturing processes, improvement of layout and increase in companies’ efficiency. It is relative to the products’ movements normally from the supplier to the manufacturer, distributor, retailer and finally the end consumer. electronic commerce).Ī typical supply chain is an end-to-end process with the main purpose of production, transportation, and distribution of products. primary, secondary and tertiary packages and accessories) is highly relevant in the supply chain and its importance is growing because of the necessity to minimize costs, reduce the environmental impact and also due to the development of web operations (i.e.

The chapter focuses on the analysis of the impact of packaging in Operations Management (OM) along the whole supply chain.

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